we are moving into the world of Intelligent Automation , where Robotic process automation is combined with Artificial Intelligence including Natural Language Processing, Machine Learning and Cognitive Computing. With IA, the automation is maturing to the next level where the robots are transitioning from ‘doing’ machines to ‘thinking’, ‘learning’ and ‘adapting’ machines capable of anticipating the requirements and acting accordingly.RPA holds the power to amplify human potential which results in a much more efficient business and IT oriented process. Robotic Process Automation is no longer an alien concept and is gaining a lot of traction in the IT industry. It is set to be one of the fast growing technology sectors in the next few years to come and early adopters are going to reap the benefits.
Application areas of RPA
1.Financial Services: RPA can be used in financial services sector for automating the tasks including account closure and opening, managing audit requests, foreign exchange payments and insurance claims processing.
2.Accounting: RPA can be used in operational accounting, general accounting, transactional reporting, planning and budgeting.
3.Human Resource Administration: RPA can automate HR tasks in organizations including onboarding and off boarding tasks, time sheet submission processes, updating and amending employee details and so on.
4.Healthcare: There are many areas in healthcare sector which RPA can play a significant role. This includes patient care record handling, claims, underwriter, account management, customer support, billing, reporting and analytics.
5.Supply chain management: RPA in supply chain management involves automation of order processing and payments, procurement, monitoring inventory levels, and tracking shipments to ensure on-time delivery of materials.
6.Customer Service: RPA can play a key role in redefining the customer service experience by automating the contact center tasks including uploading the scanned documents, verifying e-signatures, verification for automatic approval or rejection recommendations and so on.
Trident Techno Minds has a game changer Intelligent Automation solution powered by artificial intelligence and cognitive computing. Our solution holds the power to manage and optimize customer interactions across disparate channels including mobile, the web, social media, and voice mail, driven by automation.
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