Even though Artificial Intelligence and automation are not new concepts in the technology landscape, the advancements in digital technologies, availability of sensors and increased computing power and storage have resulted in increasing its reach far and wide in the global business world. Let us have a look on how automation differs from Intelligent Automation.
Automation appears to be a transfer of tasks that humans do to the machines. However, in reality, automation is fundamentally changing the way the operations/ tasks are carried out in business environments. Automation comes in different avatars including fixed automation, programmable automation, Robotic process automation, robotics and so on.
Intelligent Automation technology differs from normal IT automation, given the added layer of Machine Learning and Artificial Intelligence capabilities integrated with it. For instance, while filling the e-forms for a bank account opening, if the customer missed to update a section or entered a wrong data, the IT system will reject the form and flag it for a human interference to rectify the issue. However, in the case of intelligent automation, the system will identify the issue and self-correct the issue without any human intervention. This self-learning and application of intelligence brings in much more efficiency in business with respect to the time and effort and elevates overall customer experience.
We are Trident Techno Minds Intelligent Automation capabilities are designed to help organizations integrate automation with technologies like artificial intelligence, machine learning, and knowledge based systems to drive enterprise-wide digital transformation.
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